Frequently asked questions
Effective: 18 May 2026
Common questions about the paid PDF report, Creem checkout, and email delivery. Please check your spam folder too.
Is this a medical diagnosis?
No. K Beauty-AI provides wellness and skincare reference information only, not medical diagnosis, prescriptions, or treatment.
If you have skin disease, pain, bleeding, or similar concerns, please see a qualified clinician such as a dermatologist.
See “Service nature” on the Refund policy page for more detail.
How long until I get the PDF?
After Creem confirms payment and you submit your email, the PDF is usually sent within a few minutes.
If it is late, check spam or promotions. If nothing arrives after 24 hours, contact us below.
I did not receive the email
Double-check the email address you entered for typos.
If a report was already sent for this payment, you may see an “already sent” message.
If you paid but closed the page before entering email, return via the post-checkout flow to enter your address.
Payment failed or is not confirmed
International checkout is processed by Creem. If you cancelled the payment window, try Pay again on the checkout page.
Right after payment, “Confirming payment…” may take a short while while our server verifies it. Retry after 1–2 minutes.
If your card shows CREEM.IO and you do not recognize the charge, see https://creem.io/my-orders/login or https://creem.io/contact
For product delivery issues, email support@kbeauty-ai.com with the approximate time of purchase.
Refunds
The custom PDF begins generating and sending right after purchase, so refunds are generally not available after payment.
See the Refund policy page for details.
Contact
PDF delivery and product issues: support@kbeauty-ai.com
Include the email you used and the approximate time of purchase.
Card charge / Creem receipt questions: https://creem.io/contact